In terms of mental health, recovery does not always refer to the process of complete recovering from a mental health problem in the way that we may recover from a physical health problem.

Recovery Support

Our recovery support services and activities focus on supporting recovery and building the resilience of people with mental health problems, not just on treating or managing their symptoms. While there is no single definition of the concept of recovery for people with mental health problems, the guiding principle is hope – the belief that it is possible for someone to regain a meaningful life, despite serious mental illness.

Listening Ear

Washington Mind currently have a Listening Ear service, available to people in the Sunderland and Washington area. The service is available to individuals wishing to access confidential emotional support, without judgement. The service is now expanding to offer a wider variety of support to our service users:

Emotional Support
Emotional support available Monday to Friday, via telephone, or face-to-face.

Regular wellbeing calls
Biweekly or monthly unstructured calls to check how you are doing.

Graded exposure into social support 
Anxious about returning to, or accessing, social support groups? The listening ear can support you to build confidence to engage with groups through a graded exposure approach.

This is available Monday to Friday and can be accessed by calling 0191 417 8043, emailing

Please note this is not a counselling, or crisis service, but an opportunity to be heard.

If you need immediate support and feel that you cannot keep yourself safe, please contact the Initial Response Service 24/7 on freephone: 0800 652 2867 or click here to find out where you can access crisis support.

Therapeutic Group/Courses

Washington Mind we offer therapeutic groups/courses, which are there to support you to build tools and skills to manage your mental health and wellbeing. The courses we currently offer are…

There are a range of activities in each session, facilitated by our Mental Health Practitioner and an Adult Counsellor, as well as group discussions with other individuals going through the same or similar things to yourself.

We are currently developing an expression of interest list for each of the above courses. If you are interested in accessing any of our therapeutic groups/courses, get in touch via or call us on 0191 417 8043.

Community Engagement

Our Community Engagement worker focuses on improving both mental and physical wellbeing. With support people are encouraged to widen their social networks and their involvement within the wider community engaging within The Life House activities programme and other activities across the city.

Our aim is to deliver an ever-changing and diverse range of services alongside developing our community pathways where people are supported to move on and develop their own support systems. As a way of recording individual achievements in improving wellbeing the “My 5 A Day Diary” is each individuals record of their own journey of recovery.

Click here to find out more about Community Engagement Worker Wendy Colling.

Useful Links

Visit our Group Work page to see our range of groups and activities.

What’s On / Events

To find out what’s on in your area or any events happening near you

Latest News

Find out all the latest information about Washington Mind and the local area

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Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.

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