Our Publications and Promotional Materials

To enhance the work of Washington Mind we often produce a range of materials which can be used by both professionals and the general public to further improve understanding of relevant subjects. Please see below for a selection of these:

Policies and Procedures

Washington Mind is committed to ensuring it has appropriate policies in place to comply with its legal obligations and to ensure it operates effectively so that is can provide a high quality service to its service users and volunteers. Washington Mind also fully supports the Mind Quality Mark and we took part in our Quality Inspection in 2018 and passed.

Copies of all policies and procedures are available on request.

Click here to download our Privacy Policy.

Complaints Procedure

Washington Mind aims to provide high quality services and training. Your feedback is extremely important in helping us achieve this goal. Should you wish to make a complaint about any of the services you have accessed please click here to download a copy of our complaints procedure. We cannot change things if we do not know…

Our Films and Videos

Here is a small selection of our most recent films and videos. To see further videos and films we have made, please visit our YouTube channel.

Annual Reports

Annual Report 2017-2018
Annual Report 2018-2019
Annual Report 2019-2020

Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact jemma@washingtonmind.org.uk or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.

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