Policies and Procedures

Washington Mind is committed to ensuring it has appropriate policies in place to comply with its legal obligations and to ensure it operates effectively so that is can provide a high quality service to its service users and volunteers. Washington Mind also fully supports the Mind Quality Mark and we took part in our Quality Inspection in 2018 and passed.

Copies of all policies and procedures are available on request.

Complaints Procedure
Washington Mind aims to provide high quality services and training. Your feedback is extremely important in helping us achieve this goal. Should you wish to make a complaint about any of the services you have accessed please click here to download a copy of our complaints procedure. We cannot change things if we do not know…

Privacy Policy
We will collect and otherwise use personal information about you to enable us to administer our services, to provide you with other relevant services and to help us continue to manage our relationship with you. The data we collect will be as minimal as possible and only relevant to the relationship with Washington Mind.
This Privacy Notice describes in detail how we will use your personal information, what your rights are in relation to personal information and how you can exercise those rights. Please click here to download a copy of our Privacy Policy.