We continue to develop our services to meet the needs of the people who we work with. There are lots of different ways that you can access our services and these ways would start off a referral into our organisation.

What we do/Our Services

Accessing our services

We aim to provide quality mental health services in a non-stigmatising environment for those aged 11 and above, who are experiencing, or who are at risk of, developing mental ill health and emotional distress. Ensuring accessibility through an open referral system enables service users and their family or carers to refer themselves to services that are easy to access and based in their local community.

Making a Referral

We have a number of services which require a referral and initial assessment in order for you to access them. This means we will ask you for your details (date of birth, ethnicity, GP, etc) and contact information (phone number, email address) and will arrange for you to have an initial assessment to see what’s going on for you at the minute and how we will move forward with arranging appropriate support. For more information on the referral process for each of our services, click on the relevant link below: 

Adult Counselling Service

Young People’s Project and counselling

Social Support

Services which do not require a referral

Some of our services do not require a referral, including; Training, Café Life and groups which run at The Life House and are run by external professionals. 

If you would like to make a referral for yourself or someone else online, follow the link below.

Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact jemma@washingtonmind.org.uk or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.

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