We continue to develop our services to meet the needs of the people who we work with. There are lots of different ways that you can access our services and these ways would start off a referral into our organisation.

What we do/Our Services

Accessing the services

We aim to provide quality mental health services in a non-stigmatising environment for those aged 11 and above, who are experiencing, or who are at risk of, developing mental ill health and emotional distress. Ensuring accessibility through an open referral system enables service users and their family or carers to refer themselves to services that are easy to access and based in their local community.

What happens when you ring?

A member of our staff will ask you some personal questions such as: name, date of birth, address, contact number, who your GP is etc.. you will also be asked why you are referring yourself.  You can complete the Referral Form electronically if you prefer and send it to: info@washingtonmind.org.uk. Please note that we are unable to accept incomplete referral forms, but if you are unsure about any other parts of the form, please write ‘unsure’ and this can be completed when we contact you.

You will be asked to complete a form which asks more detailed information about how you are currently feeling – this form is called a PHQ9/GAD7 form.

What happens after you fill in the form?

When we receive your completed form from you, we will contact you to arrange a telephone appointment (triage) with one of our counsellors. This means you will be asked in more detail about yourself and what sort of help you are requesting. Click here to access the Triage Form.

The counsellor will also discuss with you what will be the most useful help for you e.g. Social Support, referral to one of our partner agencies, Computerised Cognitive Behavioural Therapy (CCBT), Stress Groups or Counselling.

After the Triage Appointment

If counselling is the most suitable intervention for you and you come into Washington Mind’s catchment area your name will be placed on our short waiting list until a counselling appointment is available. We usually offer you around 6 sessions of counselling. There is no cost to you for these sessions.

If you would like to make a referral for yourself or someone else online, follow the link below.

Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact jemma@washingtonmind.org.uk or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.