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Privacy Policy

At Washington Mind, we value your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, and safeguard the data you provide to us through our website. By using our website, you consent to the practices described in this notice.

Information We Collect

We collect and process personal information that you voluntarily provide when using our website. This information includes:

  1. Contact Information: This includes your name, telephone number, and email address, which you may provide when using our contact form.

How We Use Your Information

We use the information you provide for the following purposes:

  1. Product Delivery: We use your contact information to facilitate the delivery of charitable products sold on our website to your designated address.
  2. Response to Inquiries: We use your contact information, including your name, telephone number, and email address, to respond to messages and inquiries sent via our contact form.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction.

Sharing Your Information

Washington Mind does not sell, trade, or otherwise transfer your personal information to third parties without your consent, except when required by law or as necessary to fulfil the purposes described in this Privacy Notice.

Your Rights

You have certain rights regarding the personal information we collect and process. These rights may include:

  1. Access: You can request access to the personal information we hold about you.
  2. Rectification: You can request that we correct or update any inaccurate or incomplete personal information.
  3. Erasure: You can request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
  4. Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
  5. Withdraw Consent: If you have provided consent for the processing of your data, you can withdraw that consent at any time.

Contact Us

If you have any questions, concerns, or requests related to your personal information, please contact us using the following information:

info@washingtonmind.org.uk

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly.

We appreciate your trust in Washington Mind. Your privacy is important to us, and we are committed to protecting your personal information in accordance with applicable data protection laws.

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Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact jemma@washingtonmind.org.uk or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.

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