Sometimes people who come to Washington Mind have questions about our services and the work we do – here are some of the most frequently asked questions:

OUR FAQ’s

Can anyone access your services?

Anyone living in the city of Sunderland aged 11 or over can access Washington Mind services.

Are your services confidential?

Yes, although there are times when we may need to share information, if we have concerns about what you have told us.
We would only break confidentiality if: You give permission to share information or if there is a risk to your safety or the safety of others.

If you need any clarification on this please ask a member of staff.

I want to speak to someone now about my mental health – can I just call you?

The Washington Mind team are always happy to help if you have any queries about your mental health or someone you know.  You may find it useful to go to www.wellbeinginfo.org and visit the mental health pages or www.mind.org.uk These websites are full of useful information.

Do you offer counselling in the evenings or at weekends?

We currently offer counselling on Tuesday evenings and are hoping that this will be extended to one more evening shortly. We do not offer weekend appointments.

If I wished to complain about your services what would I do?

Washington Mind aims to provide high quality services and training. Your feedback is extremely important in helping us achieve this goal. Should you wish to make a complaint about any of the services you have accessed please click here to download a copy of our complaints procedure. We cannot change things if we do not know…

Is there a charge for your services?

All of our therapeutic services are free of charge eg. counselling, although any donations are gratefully received to aid the continuation of our services.

I have asked for support in the past but did not respond when you called me and sent me a letter. Can I still get help from Washington Mind?

Yes! You may not have been ready to access support at that time. We understand that this is the case for some people and we will be more that happy for you to access our services in the future.

Is Washington Mind part of other local Mind organisations in the area?

No, although we sometimes work in partnership with other local Mind organisations, we are a separate, independent charity. We apply for our own funding and work in different ways.

Is there parking available at the Washington Mind building?

Yes, we are lucky to have a large car park at The Life House , which is FREE of charge. On busy days, nearby on street parking is available.

If you have a question for us please contact info@washingtonmind.org.uk or call us on 0191 417 8043

Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact jemma@washingtonmind.org.uk or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.

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