Good mental health is just one aspect of wellbeing and we believe that everyone can lead a full, active and rewarding life. We work with the people who use our services to support them in achieving their goals and engaging in their communities.

Our Values

When using our services you have the right to expect:

• To receive adequate information

• To feel welcome, safe and free to be yourself

• To be treated with respect and not to be judged

• To be offered services that are appropriate your needs (or signposted if necessary)

• To have a full explanation of our confidentiality policy and what it means to you

• To have the opportunity to comment on what you think of the service good and bad

Seeing People not Problems by Making a difference Together by

1. Passionate and committed to providing an accessible, quality service for all
4. Challenging any stigma surrounding mental health
2. Supporting people to independently live individual, valued, healthy lives
5. Treating everyone with the same dignity and respect we would want for ourselves
7. Do what we say we will do and if we can’t we will tell you
3. Celebrating and respecting the value and uniqueness of every individual
6. Partnership and inclusive working with our community

Time to Change – The stigma surrounding a mental health diagnosis continues and social exclusion for those affected by it. People still have difficulty in accessing appropriate services when they need them. We aim to enable people to have timely access to a range of quality, targeted, preventative mental health services with the aim of improving their wellbeing and quality of life. For more information please click here.

Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.

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