Can we help?

Washington Mind offer a wide range of mental health services to those living across the City of Sunderland, Washington and the Coalfields aged 11 years +.
Who can make a referral?

We operate an open referral system; this means that we can accept referrals from the person who needs support, a friend, relative, or a professional (as long as permission has been received from the person who needs support). Referral can be made either over the telephone, in writing, via email or text.

How can I make a referral?

You can refer to the single point of access yourself, you do not need to go through your GP or another professional. You can make your initial referral over the telephone by calling Sunderland Psychological Wellbeing Service on: 01915665454 or via their website’s online referral form here.

For young people’s referrals and support, click here to visit our Young People’s Project page.

If you are unsure about any part of this referral process, please give us a call on: 01914178043.

The initial assessment

You will receive a phq9 and gad7 from to complete, either via post or email (whichever your preference), this is the initial part of your assessment and will give the counsellor who undertakes this for you an idea of how you are at the moment. When we receive this completed form, you will receive a call offering you an appointment the final part of your assessment.

What Happens During the Assessment Appointment?

Most assessments take place over the telephone, although face to face appointments are available upon request (you will wait a little longer for this to be arranged). The Counsellor you speak to will ask a little more about you and why you require support from Washington Mind. Future appropriate services will be agreed with you. If Washington Mind is not the most suitable service to meet your current needs, this will also be discussed and a referral to a more appropriate service will be made with your permission.

What happens next?

If you require counselling you will be added to our waiting list and you will be contacted when an appointment is available.

If you require some social support sessions, which will get you out of the house, meeting new people and taking part in therapeutic activities, our Community Engagement Worker will get in touch with you by phone to discuss this.

Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.

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