Please remember that you are not alone – Washington Mind continues to offer support, and we want you to know that there are many things that you can do to support your wellbeing. To find out how to take care of yourself, or to discuss and arrange accessing support with Washington Mind, read below to find out how you can start a safe and confidential conversation with our team.

Live Chat Service

You can access safe and confidential conversations with Washington Mind via our Live Chat Service which is currently available:

Mondays and Tuesday 4pm-5pm for support for young people
Monday to Friday 9:30am-11:30am for support for adults

To start a Live Chat with a member of staff, please click the ‘Live Chat’ button below our house rules.
If the Live Chat button is not available during the above times, this means that our counsellors are busy in other conversations at the moment. Please try refreshing your page shortly to join a chat once another conversation has ended. If you are still having issues connecting to our Live Chat service, please try contacting us either by phone or email as mentioned below.

Please note that by joining a Live Chat you are agreeing to follow our House Rules listed below.

You can also contact us via telephone on: 01914178043 or email: [email protected], Monday to Friday 9am-2pm.

If you need immediate support and feel that you cannot keep yourself safe, please contact the Initial Response Service 24/7 on freephone: 0800 652 2867 or click here to find out where you can access crisis support.

House Rules

  • Live Chat conversations usually last an average of 15 minutes between you and a counsellor. This is so that staff can understand your current situation and help you to access appropriate support, either through Washington Mind services or another organisation who can help you at this time.
  • Washington Mind’s Live Chat Service is confidential, however if a counsellor feels that there is any risk of harm to yourself or anyone else, we would need to share this information in order to keep you safe. For further information on the confidentiality of our services, please speak with your counsellor during a Live Chat. Alternatively, you can call us on: 01914178043 or email: [email protected], during the above times, to speak with a member of our team.
  • We ask that when completing the initial contact form prior to being connected to a counsellor, you provide us with information as accurate as possible as this information enables us to support you at this time.
  • In order for Live Chat to remain a safe space, we ask that you take part in the service respectfully. Unfortunately, when language is used to offend, this could result in a chat being ended.
  • Washington Mind follows GDPR guidelines in regards to privacy and the handling your data. However if you have any questions about data protection, please contact us on: [email protected].
  • If communication is cut off during a Live Chat, we will contact you as soon as possible aster the disconnection using the contact details you provided at the start of the chat, this could be a telephone call, a text or an email. If we are concerned about you or your safety and are unable to reach you on these details, we will try to contact your next of kin to ensure you are safe. This is another reason why it is vitally important that you provide accurate contact information which we can reach you on should the live chat end unexpectedly.

To find out more information about our live chat service via our FAQ’s, click on the drop down boxes below…

When is the Live Chat Service available?

Our Live Chat Service is currently available:

  • Mondays and Tuesdays 4pm-5pm for support for young people
  • Monday to Friday from 9:30am-11:30am for support for adults
Is the Live Chat Service confidential?

The live chat service is confidential unless something is shared with the counsellor that he/she cannot keep confidentiality about. Here are the most usual reasons:

  • Where you give permission to share information
  • Where a practitioner is compelled by a court of law
  • Where the information is of such a gravity that confidentiality cannot be maintained, this includes where:
  • It is felt there is a real possibility of harm to yourself or others

If you have any questions, please contact us on: 01914178043 or: [email protected]

When are Washington Mind’s phone lines open?

You can reach Washington Mind via telephone on: 01914178043, Monday to Thursday – 9am-2pm and Friday from 9am-12:30pm, or you can email us: on: [email protected]

What can I do if I need support when the live chat is unavailable?

If you need immediate support and feel that you cannot keep yourself safe, please contact the Initial Response Service 24/7 on their adult’s freephone: 0800 652 2867 or young people’s freephone: 0800 652 2868.

If you are looking for emotional support, you can contact The Samaritans for free, 24/7 on: 116123. Click here to visit wellbeinginfo for a list of further organisations available to provide support at this time via telephone call, text or email. Via wellbeinginfo you can also find out about health, wellbeing and services available to support you across Sunderland and South Tyneside.

Useful Links

If you need immediate support and feel that you cannot keep yourself safe, please contact the Initial Response Service 24/7 on: 03031231145. If you are looking for emotional support, you can contact The Samaritans for free, 24/7 on: 116123. Click here to visit wellbeinginfo for a list of further organisations available to provide support at this time via telephone call, text or email. Via wellbeinginfo you can also find out about health, wellbeing and services available to support you across Sunderland and South Tyneside.

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