Washington Mind offers 1-1 Person Centred Counselling which is a Humanistic Approach, based upon the view that everyone has the capacity and desire for personal growth and change given the right conditions.

We aim to provide quality mental health services in a non-stigmatising environment for adults who are experiencing, or who are at risk of, developing mental ill health and emotional distress.

Adult Counselling Service

One in four adults will experience mental illness in any year.

How Confidential is Counselling?

The content of counselling sessions is confidential unless something is shared with the counsellor that he/she cannot keep confidentiality about. Here are the most usual reasons:

  • Where you give permission to share information
  • Where a practitioner is compelled by a court of law
  • Where the information is of such a gravity that confidentiality cannot be maintained, this includes where:
  • It is felt there is a real possibility of harm to yourself or others
  • In cases of fraud or crime

The counsellor contracts and discusses this conditional confidentiality with you at the first appointment.

Also as all counsellors have a clinical counselling supervision, they share how they work with a counselling supervisor.

What happens when you ring?

A member of our staff will ask you some personal questions such as: name, date of birth, address, contact number, who your GP is etc.. you will also be asked why you are referring yourself.  You can complete the Referral Form electronically if you prefer and send it to: info@washingtonmind.org.uk. Please note that we are unable to accept incomplete referral forms, but if you are unsure about any other parts of the form, please write ‘unsure’ and this can be completed when we contact you.

You will be asked to complete a form which asks more detailed information about how you are currently feeling – this form is called a PHQ9/GAD7 form.

What happens after you have filled in the form?

When we receive your completed form from you, we will contact you to arrange a telephone appointment (triage) with one of our counsellors. This means you will be asked in more detail about yourself and what sort of help you are requesting.
Click here to download the Initial Triage Form

The counsellor will also discuss with you what will be the most useful help for you eg. Social Support, referral to one of our partner agencies, Computerised Cognitive Behavioural Therapy (CCBT), Stress Groups or Counselling.

After the Triage Appointment

If counselling is the most suitable intervention for you and you come into Washington Mind’s catchment area your name will be placed on our short waiting list until a counselling appointment is available. We usually offer you between 6-10 sessions of counselling. There is no cost to you for these sessions.  While you are waiting you may wish to access some self-help materials, to help you to develop some coping strategies, click here for information!

Where counselling takes place

Washington Mind counsellors work in various places in the Washington and Coalfield areas. We try to be as accessible as possible and include venues such as; GP Surgeries, local charities and organisations as well as the Washington Mind office in Columbia. Please note that we are unable to offer home visits.

Need help now?

If you feel you are struggling while waiting for your appointment and need help immediately then there are services available, such as:

Useful Links

Washington Mind offer counselling services to these GP surgeries (if you are aged 11-25 then you can be seen no matter which GP practice you are with as long as you live in the City of Sunderland, click here for more info), however, if you are over 25 and are not a patient at one of these surgeries, we can transfer your referral to the appropriate service.

You can refer yourself by telephone on 0191 417 8043 or ask your GP or other Health Professional to do so on your behalf.   You can complete the Referral Form electronically if you prefer and send it to: info@washingtonmind.org.uk. If you are unsure about any other parts of the form, please leave it blank.

Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact jemma@washingtonmind.org.uk or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.

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