Quality of Services

Washington Mind’s Counselling services are accredited by the British Association for Counselling and Psychotherapy awards for service provision and practitioner training that identifies, high standards of professionalism, quality and competence have been demonstrated. We submit an annual review to maintain this award.

For more information about the BACP Accreditation visit: http://www.bacp.co.uk/accreditation/

The Mind Quality framework provides assurance that the Mind federation is made up of well run, sustainable organisations delivering life changing support for people with, or at risk of developing mental health problems.

The framework ensures that the core values of Mind, where the voices of people with lived experience of mental health problems underpin and inform everything we do, are lived out every day.

The Network Quality team at Mind are responsible for reviewing our local Mind network, national Mind and Mind Retail.

The Mind Quality Mark framework has four key themes:

• Leadership and governance
• Finance and policies
• Services and people
• Influence and engagement

Washington Mind was most recently awarded the Mind Quality Mark in 2023.

This award helps employers to promote healthy lifestyles and consider the health and wellbeing of their employees.

Washington Mind has recently been awarded the Bronze Award which lays a firm foundation to build a healthier workplace and we are now working towards our Silver Award.

For more information about the Better Health at Work Awards visit: http://www.betterhealthatworkne.org/

The ‘Two ticks’ positive ability symbol is awarded by the Jobcentre Plus to employers who have made commitments to employ, keep and develop the abilities of disabled staff.

The Life House is recognised as a Safe Space, which means that members of staff have undertaken the relevant training and have the understanding to offer a ‘safe space’ to people who may need immediate support.

Washington Mind are a Mindful Employer. Being part of this network gives us access to additional information and support for staff who experience stress, anxiety, depression or other mental health conditions.

Find out more about Mindful Employer visit: http://www.mindfulemployer.net/

Washington Mind were awarded national award for ‘demonstrated exemplary leadership in increasing mental health literacy in our community’ through our training programme.

Visit: http://mhfaengland.org to learn more!

Washington have designed and developed this Citywide award so that organisations like ourselves can achieve the Charter Mark to show we are a suicide aware organisation.