Washington Mind’s Listening Ear Service

Washington Mind currently have a Listening Ear service, available to people in the Sunderland and Washington area. The service is available to individuals wishing to access confidential emotional support, without judgement. The service is now expanding to offer a wider variety of support to our service users:

Emotional Support
Emotional support available Monday to Friday when you need it, via telephone, email or online chat

Brief Intervention
Structured conversations around specific topics, experiences or issues, to motivate positive change and support recovery

Regular wellbeing calls
Biweekly or monthly unstructured calls to check how you are doing

Graded exposure into social support 
Anxious about returning to, or accessing, social support groups? The listening ear can support you to build confidence to engage with groups through a graded exposure approach.

This is available Monday to Thursday 9am – 4pm (with some later nights) and Friday 9am – 12:30pm, and can be accessed by calling 0191 417 8043, emailing info@washingtonmind.org.uk or via the Washington Mind website (www.washingtonmind.org.uk/live-chat) for the online chat.

Please note this is not a counselling, or crisis service, but an opportunity to be heard.

If you need immediate support and feel that you cannot keep yourself safe, please contact the Initial Response Service 24/7 on freephone: 0800 652 2867 or click here to find out where you can access crisis support.

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Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact jemma@washingtonmind.org.uk or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.