Covid 19

Your health and safety is really important to us, so we have been following the NHS’s guidance on how we should be responding to Coronavirus.

You can see the NHS advice by Clicking Here

Our office is now open Monday to Friday for one to one counselling appointments and social support groups. Our telephone lines and email inbox also remain open 9am to 4pm Monday to Thursday and 9am to 12:30pm on Fridays on: 01914178043 and You can also speak with our team via live chat on our website Monday to Friday, click here to find out more about using our live chat feature.

It is always important to look after our health and wellbeing, particularly so at these times when we may be feeling more anxious. However there are some useful resources and practical tips to help us with everyday life manage our wellbeing in our daily lives. To view this information click here

Elefriends is a supportive online community, a safe place to listen, share and be heard. For more information click here.

To access support out of these times, for free, 24/7, you can contact:

  • The Samaritans on: 116123
  • Shout Crisis Messenger by texting: ‘SHOUT’ to 85258
  • Initial Response Service if you are in crisis and need immediate support on: 0800 652 2867 (adults) or 0800 652 2868 (young people).

So many people are working incredibly hard at the moment to keep our communities safe, we have been overwhelmed by the support offered by people wanting to help. Events are moving very quickly and so we will continue to monitor the situation closely, reviewing developments and the latest government advice to consider how this affects our services. If the advice from the Government or NHS England changes, we will respond accordingly.

Booking and Cancellation Policy

Whilst there is no payment taken at the time of booking your fully funded space via our online booking system Washington Mind reserves the right to charge a £50.00 fee as agreed with funders for the following:

  • Cancellation of attendance within 0 - 7 days before the training session
  • None attendance on the day of the training session ( DNA)
  • None completion of all sessions that apply to delivery of the course in full.
  • An alternative delegate may be substituted by an organisation without charge for the whole course. Delegates can NOT be substituted partway through the training course.
  • The delegate is aware that Washington Mind’s mental health training programme covers emotive subjects such as suicide, self-harm, death and dying.
  • By submitting the booking form, the delegate agrees to the dates, times and the subsequent charge referenced
  • The delegate must be able to attend the training session in FULL
  • Washington Mind reserve the right to cancel a training session for operational reasons at any time
  • Please contact Washington Mind if you wish to discuss or clarify anything further before making a booking

How we use your information

We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy. For more information, to update your choices or to stop us sending you updates contact or 0191 4178043

Data is stored on our secured servers; these systems are only accessible to Washington Mind and authorised third party support personnel. If we retain a hardcopy of your information, it will be kept in a secure place

By opting in to be contacted by email and telephone, you are consenting to Washington Mind contacting you in regards to cancellation of training, feedback on our training or to let you know about any other training opportunities that you may be interested in.